Royal Flying Doctor Service of Australia (RFDS) ABN 74 438 059 643 recognises that your privacy is very important, and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act), and the Australian Privacy Principles (APPs) govern the way in which we must manage your personal information.
This statement explains how we handle your personal information. You can view our full privacy policy here - RFDS Privacy Policy | Royal Flying Doctor Service
The App
Royal Flying Doctor Service of Australia is committed to safeguarding your personal information and ensuring transparency about how we collect, use, and manage your data when you participate in our fundraising events via our mobile apps.
This Privacy Policy explains the types of data we collect, how we use it, and your rights regarding your personal information.
We collect personal information through the Oceans to Outback app, developed by our partners Funraisin, to enhance your experience during our fundraising events. The information we collect is primarily used to provide essential services related to event participation and to track your activity data.
Types of Information We Collect
- Personal Information: This includes your name, email address, and any other details you may voluntarily provide. You have the option to update your name via the app, but other personal information is collected through the fundraising website.
- Location Data: In order to track your activities, we require access to your device's background location. We collect latitude and longitude coordinates at the start and end of your activities. This data is used to record and display your activity history, such as the distance and time taken. This information is private and only accessible to you.
- Health Data (if applicable): If you allow the app to access your HealthKit data (on iOS devices), we collect information such as steps taken, exercise duration and other relevant health metrics. This data is used to track your physical activities and is stored only on your device.
- Non-Personal Information: We may collect performance data, device information, and general usage statistics to improve the app’s functionality and ensure a better use experience. This data is non-identifiable and does not relate to specific users.
We use the information we collect for the following purposes:
- To provide and improve the functionality of our fundraising apps and events
- To track and display your activity data (such as distance and time)
- To send you push notifications about event updates or reminders
- To analyse app performance for continuous improvements
- To provide support and maintain a smooth user experience
Data Security
We implement appropriate measures to protect your personal data from unauthorized access, loss, or misuse. While we strive to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
Sharing Your Information
We do not share your personal information with third parties except for the following:
- Development Partners: We may share data with our development partners, including Funraisin, for app maintenance, troubleshooting, and feature improvements.
- Service Providers: Trusted third-party providers may assist us in app performance analysis, push notifications, and analytics, but they will only process data necessary for their tasks.
Your Rights
As a user, you have the following rights regarding your personal data:
- Access and Update: You can view and update your personal information through the app settings.
- Deletion: You may request to delete your personal data by contacting us directly.
- Opt-out of Push Notifications: You can choose to opt-out of push notifications through your device settings at any time.
Push Notifications
We may send push notifications to inform you about event updates, reminders, or activity tracking. You can manage and disable these notifications in your device settings.
Use and disclosure of personal information
RFDS will only use or disclose personal information about you for the purposes for which it was collected in line with our functions and activities, unless you consent to another use or disclosure, in an emergency or as otherwise required or authorised by law.
Disclosure of personal information overseas
- We are likely to disclose personal information about you overseas. For instance, we are assisted by a variety of external service providers to operate our business, some of whom may be located overseas or may use infrastructure outside of Australia. These third parties are too numerous to list, and they change from time to time. Some examples of the types of third parties include technology service providers who may be located in the United States of America, such as Google Analytics, Campaign Monitor, Shopify, Stripe and Hubspot
Security information
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure.
Deletion of personal information
We are committed to ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
You have the right to request the deletion of your personal information held by us when it is no longer needed for the purpose for which it was collected, or where we are no longer legally required to retain it.
To request deletion of your personal information, please contact us:
Email address: federationofficedigital@rfds.org.au
Telephone: 02 6269 5500
