Frequently asked questions

Getting Started

I'm not able to register. Can you help?

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If you are trying to register but having issues, you can email us to get some assistance. Please include your daytime phone number so that you can be contacted during business hours if needed. Alternatively, you can book a call-back with Lauren here.

Is there a registration fee?

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No, registration for Oceans to Outback is FREE! So even more reason to jump on board! Of course you can choose to make an optional self-donation when you sign up to kick-start your fundraising.

To take part in Oceans to Outback do I need to fundraise? 

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When you sign up to Oceans to Outback, a fundraising page will be automatically created for you. 

It's through the support of your fundraising that RFDS can continue to deliver vital healthcare across Australia. Click here to learn more about the impact the funds you raise can have for outback Australians. 

We're here to help you every step of the way and we will be sending you useful tips and tools via email over the coming weeks to support your fundraising. Please reply to one of our emails if you have any other questions. 

What is the difference between registering as a Team or Workplace?

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One person will have to create the ‘Team’ and either invite people to join or make it public so that team members will be able to search for the team when they register themselves.

Someone within your workplace will have to set up the ‘Workplace’ page and then set up ‘Teams’ under the workplace so that team members can join. Members can also join the workplace and fundraise as individuals if they choose.

For example, a workplace may set up a workplace page called ‘World Gym’ and have different departments as the ‘Teams’, such as Marketing, HR, IT, Legal, executives etc.


Is there a minimum amount I have to raise? 

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Every dollar you raise will help to keep the Flying Doctor flying. How awesome would it be if you reached your target! If you're stuck on how to boost your fundraising total why not try posting in our Facebook group? Our community would love to meet you and support your journey.

What resources are available?

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We want to make fundraising easy, so we have some great resources to help you do that. Your best tool is your online fundraising page – easy to set up and easy to share. It is the best way to get donations and spread the word about your Oceans to Outback challenge this October. 

Visit the Resources tab of your dashboard or the Reward and Resources page here to find posters, social media tiles, email signatures and more. 

If your fundraising at work, you can find more work-related resources here, which has screensavers, Zoom and Teams backgrounds and more.

Can I change my fundraising target?

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If you would like to change your target at any point, you can do this by logging into your dashboard here and then go to the tab 'Edit My Page'. You will see under this section you can update the field 'Fundraising Target'. Then just scroll down and click 'Save Changes' 

How can I add cash donations?

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The best thing to do with cash donations is to collect the cash and the details of the donor, then jump directly onto your fundraising page and process the donation under their name using your card. Then a receipt will be sent to them for tax purposes. It's better to do this on the front-end of your fundraising page rather than in the back-end of your dashboard.

Can I fundraise just on Facebook?

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First you have register on the Oceans to Outback website. Once you have completed your registration, you will have access to your fundraising dashboard. From there, just click the button to create a Facebook fundraiser.

As long as your Facebook fundraiser is created from your dashboard then the funds raised there will be added to the total on your page to help you ascend the fundraising tiers and unlock rewards! Funds raised through the Oceans to Outback website won't show up on your Facebook fundraiser. 

There may be a slight time delay in the funds showing up on your Fundraising page. 

Why is my Facebook Fundraiser different to my Oceans to Outback page?

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By creating a Facebook fundraiser you are essentially creating a second fundraising page. 

As long as your Facebook fundraiser is created from your Oceans to Outback dashboard, then the funds raised through Facebook will be added to the total on your page. The donations will show up as a 'Facebook Donation' on your page.

Funds raised through the Oceans to Outback website won't show up on your Facebook fundraiser, so this is why there is a difference between the two. 

There may be a slight time delay in the funds showing up on your Fundraising page.

How do I get a QR code for my page?

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You can get your QR code by logging into your dashboard here and then go to the tab 'Get Support'. You will see under this section there is a button, 'QR CODE', if you click this button, it will generate a QR code for your page.

Do I need an Authority to Fundraise Letter?

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By creating a fundraising page, you are accepting the terms and conditions and once your fundraisng page as been created, this is your authority to fundraise. 

The Cause

What will my fundraising support?

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Someone needs the Royal Flying Doctor Service (RFDS) every two minutes! RFDS delivers emergency medical and primary health services to regional, rural and remote communities, many of whom don't have any other healthcare access. You can read more about the programs and services your fundraising will support here.

RFDS has been saving lives in rural and remote Australia for 95 years. Delivered by a dedicated team of professionals, using the latest in aviation, medical and communications technology, and supported by a vast number of volunteers and supporters, the RFDS provides a lifeline for those that live, work and travel in rural and remote Australia. You can read more about the history of the RFDS here

My Activity

How do I record my fitness activity?

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From your dashboard, you can go to the tab 'My Fitness Activity', in this section you can connect to a fitness app, such as FitBit, Strava or Gamin. Alternatively, you can also enter your fitness activity manually in this section.

You'll also be able to edit or remove any manually entered in activity in this section.

Why is my activity not appearing on my fundraising page?

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If you are logging your activity manually, it can take up to 20 minutes for this to appear on your fundraising page. Please ensure you 'save' your activity each time you log it otherwise it will not show up.

If you are logging your activity via a sync with FitBit, Strava or Garmin, it can take up to 24hours for this to appear on your fundraising page. 

If your activity is still not appearing after the above time periods have passed, please get in touch with us at supporters@oceanstooutback.org.au and we will look into it for you.

How do I connect my smart watch to track my activity?

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The website connects with Fitbit, Garmin and Strava. You can search for these apps in the app store and then add them to your smart watch, to connect this to your fundraising activity.

Can I only walk, run or ride for Oceans to Outback?

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We have chosen hero distances that suit these activities but you can choose to do any activity for your distance. In order to start your virtual journey around Australia to unlock the seven RFDS locations (and secret 8th location!) you must enter your kilometres as you go. 

All activity will be reset to zero at midnight on September 30.

What if I don't want to choose one of the suggested distances? 

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If you don't want to choose one of the suggested distances, you can nominate your own during registration. Oceans to Outback is a month-long adventure. Choose a distance that can be done in short bursts daily, or on a weekly or fortnightly basis. The minimum distance to participate is set to 20km. 

Can I change my activity target?

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If you would like to change your target at any point, you can do this by logging into your dashboard here and then go to the tab 'My Fitness Activity'. You will see under this section you can update the field 'Set you target distance'. Then just scroll down and click 'Save Changes'.



How do I contact the Oceans to Outback team?

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We're here to help!

Please contact us on supporters@oceanstooutback.org.au and we will get back to you within 24-48 hours.

You can also arrange a callback here

I haven't received my t-shirt yet, when should I expect it? 

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We started posting the shirts out at the start of September and they can take up to 3 weeks to arrive. If you registered at the start of September, we are continuing to post shirts out weekly until mid-October.

Is there a sizing chart for the T-shirts?

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The t-shirts are unisex sizing and below is a guide for the sizes:

O2O Size AU Size Half chest
Centre back length
XS 8 46.5 cm 65.5 cm
S 10 49.5 cm 68 cm
M 12 52.5 cm 70.5 cm
L 14 55.5 cm 73 cm
XL 16 58.5 cm 75.5 cm
XXL 18 61.5 cm 78 cm

Half chest: Measured horizontally across garment from seam to seam. 2cm underneath armhole

Centre back length: Garment length measured from back neck seam to garment hem. This shirt style has a dropped hem, so the front will measure slightly shorter.

We do apologise if your preferred size is unavailable. Once a size has sold out, it will be removed from the selection as soon as possible.

I've raised $800, when will I receive my Specialist team member medal?

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Congratulations on reaching the Specialist team tier, thank you for your support to keep the Flying Doctor flying! We send out rewards on a weekly basis as they are achieved. One they are with Australia Post, they can take up to 10 business days to arrive depending on your location.

I've fogotten my username and/or password, what should I do?

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If you're trying to log in but can't remember your password, click the "Forgot Password?" link on the login screen, here. Enter your email address and we'll send you a link to reset your password.

If this doesn't work for you, please contact us at supporters@oceanstooutback.org.au and we will get back to you within 24-48 hours.

I was a donor and need to access my tax receipts, how can i get them?

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If you have made a donation in the past or have sposored someone taking part in Oceans to Outback, you can enter your email address and access your tax receipts here.

Are donations tax-deductible?

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A tax-deductible donation is any donation over $2 that was not given in exchange for good or services. 

Examples of payments that are not tax-deductible include:
  • Registration fees
  • Postage fees
  • Purchases of raffle tickets 
  • Any funds donated from outside of Australia

Is there a cut-off date?

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The registration cut-off date will be just after the first week of October and participants can continue fundraising until the end of November. 

Go further! Register for Oceans to Outback today and run, walk or ride this October.